FAQ's

FREQUENTLY ASKED QUESTIONS

I was unsuccessful placing an order on your site. Why has my credit card been charged?
If your orders were not successful your credit card will not be charged. Any transactions reflected on your account are authorizations only and will automatically disappear withing a few days depending on your bank’s procedures.

Do you have any physical stores?
TimelesspiecesofNZ.com is a web-based retailer only.

Once I register on your site will I be able to view my order history?
Once you are registered on our site you will be able to view current orders as well as previous ones.

Why was my order declined?
Orders can be declined for multiple reasons. Orders will not be authorized by the system if the card is expired or the charge is above the credit limit. Failure to authenticate billing information will also result in a declined order, please check to make sure all details have been entered completely and correctly and correspond to the card being used.

If I am not able to correctly enter in my discount code when placing my order, can you apply it for me?
If for some reason you were unsuccessful in applying your discount code, we will be happy to help you. Your account will be credited within 3-5 days, with the price difference included.

How can I request a return?

Sorry all Purchases are final. There is absolutely No Returns on Products purchased.